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Effective Edge Podcast - Taking Strategy and Design to the Next Level.

The Effective Edge Podcast is all about taking your business to the next level through strategy and design. Hang on for a fast-paced, conversational and informative look at the marketing challenges that face small businesses. New shows are posted bi-weekly on Thursday.

Show #21 - 'Customer Service' (05.18.06)

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This week, the Effective Edge Strategy Team stand smiling in matching uniforms behind the counter of knowledge, ready to serve you a meaty customer service overview burger with all the fixin's, including analogy onions, story sauce, thought tomatoes, and lighthearted lettuce. And also bacon. Plus: Newcomer Sandy Snyder blinds us with science, and Dave is kidnapped by Terrorists. (Length: 26:44)